Refund Policy

The platform is a digital service. When you add funds, that credit is applied instantly to your account balance and can be used right away to access our residential proxy network.

Because the service is delivered digitally and your balance is available the moment it is credited, please read this policy carefully before you purchase. By adding funds you confirm that you understand and accept the terms below.

This policy explains when a refund may or may not apply, and how to ask us to review your situation. We aim to be fair and to handle every request in good faith.

The platform accepts payments in cryptocurrency, processed through a third-party crypto payment processor. Where offered, you can also add funds by redeeming a prepaid voucher, which is covered under Prepaid Vouchers below.

Cryptocurrency transactions are irreversible by nature. Once a payment is confirmed on the blockchain and credited to your account balance, it cannot be reversed, charged back, or returned to its original wallet.

For this reason, deposits are generally non-refundable once they have been credited to your balance. Please double-check the amount and network before sending any payment.

The amount of cryptocurrency a deposit invoice asks for includes the payment processor's fee. If less than that arrives, but enough for the processor to settle the invoice automatically, the invoice is closed and the amount that arrived, less the processor's fee, is credited to your balance. That credit is final like any other deposit: the shortfall is not billed to you later, and the processor's fee is not refunded. If a payment is too small to settle automatically, you can complete it by sending the rest to the same address before the invoice expires, or contact support to have it reviewed.

Where the service is offered through a Telegram bot, each purchase made through it is paid with a cryptocurrency invoice of its own rather than from an account balance, and the amount of cryptocurrency that invoice asks for likewise includes the processor's fee. If less arrives, but enough for the processor to settle the invoice automatically, gigabytes and unlimited plans are delivered in proportion to the amount that arrived, less the processor's fee, which means fewer gigabytes or a shorter plan. A whitelabel bot or a speed upgrade cannot be divided, so its invoice settles automatically only when the payment is complete or falls short by no more than a small tolerance, and the product is then delivered in full. What is delivered is final like any other purchase: the shortfall is not billed to you later, and the processor's fee is not refunded. A payment too small to settle automatically can still be completed by sending the rest to the same address before the invoice expires, or reviewed by support.

Prepaid vouchers are sold by an authorized third-party issuer, and the payment for a voucher is made to that issuer, not to the platform. Questions about a voucher you have not redeemed yet, or about the payment you made for it, including any refund of that payment, are handled by the issuer under its own terms.

Once a voucher has been redeemed, its value is part of your account balance and is treated exactly like any other balance under this policy: it never expires, and it is non-refundable once credited. A redemption cannot be undone, and a redeemed voucher cannot be reissued or returned to its issuer.

A voucher code is payable to whoever holds it. If someone else redeems your code before you do, we cannot recover its value or credit it to you. Keep codes private until you redeem them, and never send an unredeemed code to anyone, including our support team.

Your account balance never expires. Credit is stored indefinitely and spent only as you use the service, on a pay-per-GB basis or against an unlimited speed and time plan.

Gigabytes you have already bought do not expire either, including any bought at a promotional price: they stay on your account until you use them. Unlimited plans work differently, because they are sold by time rather than by volume. Such a plan runs for the term you purchased and ends when that term is over, and unused time on an expired plan is not refunded or carried forward.

Because your funds remain available for as long as you need them, there is usually no reason to request a refund. If you are not ready to use the service today, you can simply leave the credit on your account and return whenever it suits you.

Any unused balance stays yours and ready to use at any time, with no deadline.

If you experience a genuine, sustained service failure that is directly attributable to the platform, contact support. At our sole discretion, we may issue account credit on a case-by-case basis once the issue is verified.

This applies only to verified failures on our side. It does not cover problems that are outside our control or that result from how the service is used.

In particular, the following are not eligible for credit under this section:

• Blocks, bans, captchas, or rate limits imposed by the websites or destinations you connect to.
• User misconfiguration, including incorrect credentials, settings, or integration on your end.
• Issues caused by third parties, including your own network, software, or upstream services.
• Using the wrong proxy type or protocol for your task (for example SOCKS5, SOCKS4, HTTP, HTTPS, or UDP).

Accounts terminated for violating our Acceptable Use Policy are not eligible for any refund, and any remaining balance is forfeited.

If your account is closed because of prohibited activity, the credit on it will not be returned, converted, or transferred. Please review the Acceptable Use Policy so you understand what is and is not permitted before you use the service.

From time to time we may add free or promotional credit to your account, for example as a bonus or part of an offer.

Promotional credit has no cash value. It is non-refundable and cannot be withdrawn, exchanged for cryptocurrency, or paid out in any form. It may be used only toward the service in line with the terms of the relevant promotion.

We may also offer reduced pricing for a limited period. A purchase made at a promotional price is final on exactly the same terms as any other purchase: the reduced price is not a deposit, it is not refundable in cash, and the difference between the promotional and standard price cannot be claimed back as credit. Missing an offer before it closes is not a ground for a refund or for the price to be honoured afterwards.

The platform's accounts are anonymous and secured by a single random access token, with no email, password, or identity check. Keep your access token private, because anyone who has it can use your balance.

If you believe a payment was made in error, sent to the wrong network, or made without your authorization, contact support promptly with the details. The sooner you reach out, the more we may be able to help.

Please remember that, because cryptocurrency transactions are irreversible, we cannot guarantee recovery of a mistaken or unauthorized payment. We will, however, review each report individually and do what we reasonably can to assist.

To request a review under this policy, contact our support team via the support tickets page in your dashboard.

To help us look into your case quickly, please include the relevant transaction details, such as the date, amount, cryptocurrency and network used, and the transaction hash, along with a clear description of the issue. For a voucher, give the date and amount of the redemption shown in your transaction history, never the code itself.

Every request is reviewed individually and on its own merits. We will get back to you with a decision and, where appropriate, the next steps.